321 8470. F: 321 4027
On Track Solutions Ltd.
PO Box 1234 Boroko NCD
PO Box 1234 Boroko NCD
Privacy Policy
1. Introduction
On Track Solutions ('we', 'us', or 'our') is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and web-based platforms (collectively, the 'Services'), including our GPS fleet management, vehicle tracking, personal tracking, and asset monitoring systems.
By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with its terms, please discontinue use of our Services.
By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with its terms, please discontinue use of our Services.
2. Information We Collect
We collect information in the following categories:
- Full name and job title
- Email address and phone number
- Company or organization name
- Postal address and billing information
- Username and password (stored in encrypted form)
2.1 Personal Identification Information
Our core Services rely on the collection of precise location data. This includes:
Location data is collected continuously while a tracking device is active and assigned to your account. You are responsible for informing drivers, employees, or any individuals whose devices are tracked about the collection of this data.
- Real-time GPS coordinates of tracked vehicles, assets, and personal devices
- Historical route data and movement logs
- Geofence entry and exit events
- Speed, direction, and engine status data
- Location timestamps and duration of stay at specific coordinates
Location data is collected continuously while a tracking device is active and assigned to your account. You are responsible for informing drivers, employees, or any individuals whose devices are tracked about the collection of this data.
2.2 GPS and Location Data
- Vehicle registration numbers, make, model, and year
- Engine diagnostic and telematics data (engine on/off, idling, RPM)
- Fuel level readings and fuel consumption metrics
- Maintenance schedules, service history, and reminders
- Driver identification and assignment records
- Temperature sensor readings (for refrigerated assets)
2.3 Vehicle and Fleet Data
- IP address and browser or app version
- Device identifiers (e.g., mobile device ID, OS type and version)
- Pages and features accessed within our platform
- Login timestamps and session duration
- Crash reports and error logs
- Feature usage patterns and click-through behaviour
2.4 Usage and Analytics Data
4. How We Use Your Information
We use the information we collect for the following purposes:
- Providing real-time vehicle, asset, and personal tracking functionality
- Generating reports on fleet performance, route history, and driver behaviour
- Sending automated alerts and notifications (speeding, geofence breaches, SOS, theft)
- Enabling remote engine disable and other safety features
- Delivering maintenance reminders and registration renewal alerts
4.1 Service Delivery
- Creating and administering your user account
- Authenticating logins and maintaining session security
- Responding to support inquiries and service requests
4.2 Account Management
- Analysing usage patterns to improve features and user experience
- Diagnosing and resolving technical issues
- Conducting internal research and product development
4.3 Platform Improvement
- Complying with applicable Papua New Guinea laws and regulations
- Enforcing our Terms of Service and other agreements
- Responding to lawful requests from government or law enforcement authorities
4.4 Legal and Compliance
5. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
6. Data Retention
We retain your personal information and location/telematics data for as long as your account is active or as needed to provide our Services. Specifically:
- Live tracking data is retained for a minimum of 12 months from the date of capture
- Historical reports and trip logs are retained for up to 3 years
- Account and billing information is retained for 7 years to comply with financial recordkeeping obligations
- Upon termination of your account, we will delete or anonymise your personal data within 90 days, unless retention is required by law
7. Data Security
We implement industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to notify us immediately of any suspected unauthorised access to your account.
- Encrypted data transmission using HTTPS/TLS protocols
- Encrypted storage of passwords and sensitive credentials
- Role-based access controls limiting data access to authorised personnel
- Regular security assessments and vulnerability testing
- Secure data centres with physical access controls
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to notify us immediately of any suspected unauthorised access to your account.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the details in Section 12. We will respond to all requests within 30 days.
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention obligations
- Restriction: Request that we restrict processing of your information in certain circumstances
- Portability: Request that we provide your data in a structured, machine-readable format
- Objection: Object to our processing of your data for certain purposes
To exercise any of these rights, please contact us using the details in Section 12. We will respond to all requests within 30 days.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information promptly.
Note: Our Personal Tracking solution may be used by parents or guardians to monitor minors. In such cases, it is the responsibility of the parent or guardian to ensure appropriate consent and disclosure.
Note: Our Personal Tracking solution may be used by parents or guardians to monitor minors. In such cases, it is the responsibility of the parent or guardian to ensure appropriate consent and disclosure.
10. Third-Party Links and Services
Our platform integrates with third-party mapping services (Google Maps, Google Earth, OpenStreetMap). These services have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices or content of third-party services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated policy.
- Update the 'Effective Date' at the top of this policy
- Notify registered users via email at least 14 days before material changes take effect
- Post a notice on our web platform and mobile applications
Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
On Track Solutions
PO Box 1234, Boroko NCD, Papua New Guinea
Phone: 321 8470
Email: info@otspng.com
Website: https://on-track.solutions
We are committed to resolving any privacy concerns promptly and transparently.
On Track Solutions
PO Box 1234, Boroko NCD, Papua New Guinea
Phone: 321 8470
Email: info@otspng.com
Website: https://on-track.solutions
We are committed to resolving any privacy concerns promptly and transparently.
This Privacy Policy was last reviewed and approved on 27 April 2026.
We engage trusted third-party vendors who assist us in operating our Services, including cloud hosting providers, SMS/email notification services, and mapping API providers. These vendors are bound by confidentiality obligations and are permitted to use your data only as directed by us.
5.1 Service Providers
We partner with organisations such as AG-NGIP Ltd, SASPNG, and Rapid Response. Data shared with partners is limited to what is required to deliver joint services and is governed by data-sharing agreements.
5.2 Business Partners
We may disclose your information if required to do so by law, court order, or governmental authority, or where we believe disclosure is necessary to protect the rights, property, or safety of On Track Solutions, our clients, or the public.
5.3 Legal Requirements
In the event of a merger, acquisition, or sale of all or part of our business assets, your information may be transferred to the acquiring entity. We will notify affected users via email or a notice on our platform prior to any such transfer.
5.4 Business Transfers
3. How We Collect Information
We collect information you provide when registering an account, submitting a quote request, contacting our support team, or configuring your fleet settings.
3.1 Directly From You
Our tracking hardware devices (GPS units installed in vehicles or carried by individuals) and our software platform automatically transmit location, telematics, and status data to our servers. Mobile apps and web browsers also transmit usage and device data.
3.2 Automatically Through Our Services
We may receive data from mapping service providers (including Google Maps and OpenStreetMap) to render location data on our platform. We do not purchase or obtain personal data from third-party data brokers.
3.3 From Third-Party Services